COMPANY
International Insurance Group
CHALLENGE
Our client wanted to develop new strategic priorities, including creating capacity for business growth, improving cash flow and improving quality at all stages of the insurance broking process. Their own internal efforts to improve had stalled. ABeam asked to help define and translate their strategic priorities into a plan which everyone understood and could “sign up to.”
WHY ABEAM?
Proven experience supporting financial services organizations through periods of major transition
SOLUTION
- Mobilized twelve client project teams equipped with clear work plans and the personal and project skills necessary to complete their tasks within a tight framework.
- Provided insurance sector best practice systems improvements, management processes, disciplines, controls and communications.
- Established framework for motivating the teams to perform, building greater teamwork and effective cooperation across the divisions as one of the foundations for lasting change.
- Developed training modules to support business production, product development, claims, and resource management that were specific to the client’s market place. The content and delivery was provided by client subject matter experts with all necessary structure, support and coaching provided by ABeam.
REAL BENEFITS
- Introduced a system for more effective management of insurance client business, in particular the processing of accounts and consequently improved cash collection.
- Provided a framework of prompts, checks and controls to reduce re-work and complete documentation in a shorter timeframe, enabling documentation to be delivered to the client more quickly.
- Designed a business resourcing and allocation process, to increase time spent on business development and consequently maximize revenue opportunities.