Japan Patent Office

COMPANY

The Japan Patent Office (JPO), one of the world’s three Trilateral Patent Offices that issue nearly 90% of all patents, enables advanced industrial development and growth of the Japanese economy by administering laws governing patents, utility models, designs and trademarks, as well as fostering international exchange and cooperation on patent issues.

CHALLENGE

Reduce IT operation and maintenance costs while improving capabilities to manage increasing data volumes and operational complexity.

WHY ABEAM?

Experience in delivering Business Process Reengineering (BPR) and IT optimization solutions to public sector organizations.

SOLUTION

BPR planning based on ABeam’s evaluation of JPO’s IT operation:

• Evaluated validity, quality and transparency of JPO’s system, using our Information Technology Infrastructure Library (ITIL) framework
• Recommended improvements to Service Level Agreement (SLA) with third-party IT maintenance provider
• Identified issues and developed improvement strategies based on our BPR methodology, including cost-effectiveness approaches and action plans

REAL BENEFITS

JPO gained real improvements in business efficiency, quality and cost:

• Freed up resources by raising business efficiency
• Shifted additional resources to core operations
• Reduced IT operational costs
• Enhanced the quality of IT operations