Centers of Excellence

ABeam Consulting provides a full range of business transformation services that drive strategic advantage, improve business processes, leverage technology innovation, and enhance organizational performance. Centers of excellence in CRM, SCM and ERP help companies in Korea streamline business processes and improve relationships with customers and suppliers.

CUSTOMER RELATIONSHIP MANAGEMENT(CRM)

Customer Relationship Management is a customer centric business strategy that will enable a company to maximize the value delivered to and derived from customers by leveraging, sharing and valuing enhanced customer understanding to develop profitable relationships.

We deliver an integrated solution in CRM Strategy, Process, Technology and People. Success is achieved through a phased approach to changing business processes, building organizational capability, changing the company culture and implementing enabling technology to support all customer interactions.

SUPPLY CHAIN MANAGEMENT (SCM)

Our expertise in helping companies streamline Supply Chain Management is delivered through a wide range of pragmatic services, including:

• SCM assessment - rapidly defining major improvement activities in supply chain though diagnostics.
• SCM PI – identifying business issues, developing strategic initiatives to resolve the identified issues, defining action plans to achieve the initiatives in terms of process, organization, and technology, and executing the plan to realize the benefits.
• Network rationalization – defining service levels for logistics operations and designing the optimal logistics network and operational strategies.
• Inventory optimization – setting up proper inventory levels to respond efficiently to fluctuating demands.
• S&OP – Providing services to introduce and strengthen S&OP processes to achieve operational excellence in a competitive and dynamic market environment.
• APS implementation – Implementing APS solutions to speed up supply chain processes and reduce overall supply chain cost.

ENTERPRISE RESOURCE PLANNING (ERP)

ABeam provides total consulting services in all ERP areas:

• ERP implementation planning – defining business requirements, identifying fit/gap with ERP packages, providing package selection expertise, and creating efficient program planning.
• ERP implementation – organizing experienced project teams and delivering implementation from project preparation to go-live support with a proven methodology and tool set.
• ERP roll-out – developing roll-out templates with standard processes and implementing to specific countries and divisions, while maintaining unique business and legal requirements.
• ERP upgrades – for organizations with existing ERP systems, providing technical and functional upgrades while minimizing business risks.