Reliable Automotive

COMPANY

Reliable Automotive, headquartered in Overland Park, Kansas, is a leading North American distributor of aftermarket specialty automotive parts and supplies with over 300 product lines and 10 warehouse facilities to serve its base of 15,000 customers.

CHALLENGE

Reduce IT and telecom spending, while improving IT responsiveness and solutions-oriented focus to support new business ventures.

WHY ABEAM?

Prior ERP/transformation consulting from ABeam led to an estimated annual ROI of $1.8 million with a one time savings of $3.9 million.

SOLUTION

A comprehensive, multi-faceted, pragmatic approach to IT challenges:

• Reduce and stabilize IT spending by rolling support costs into a predictable monthly fee at superior service levels
• Redesign network and voice infrastructure, co-locating servers and switches to a hardened data center
• Renegotiate telecommunications contracts
• Assert internal control of financial responsibility for telecommunications charges (local, long distance and data)
• Re-focus IT staff to provide "value-added services" for internal customers

REAL BENEFITS

Tangible benefits to Reliable Automotive include:

• A 20% ($400,000) immediate annual savings
• Solutions to support new business ventures
• Improved hotline process to filter out low-priority calls
• Improved data center reliability, recoverability and redundancy
• Eliminated IT department's silos for integrated communications and applications support
• Allowed better focus on its core business